Return & Refund Policy
Every product is made to order especially for you, so our return policy follows our print partner's guidelines. Here is how we handle issues.
Last Updated: July 2026
What We Can and Cannot Accept
Made-to-Order Products
Because items are printed on demand just for you, they are not eligible for standard returns.
- Each product is custom-printed per order
- We follow Printful's made-to-order return rules
- Please review the size guide before ordering
Damaged or Defective Items
If something is wrong with your order, we will make it right — free replacement or refund.
- Covers misprinted, damaged, or defective products
- Submit a claim within 30 days of receiving your item
- Email us your order number and a clear photo
Wrong Item Received
Received the wrong product? That is on us and we will fix it quickly.
- Contact us within 30 days of delivery
- Include your order number and a photo
- We arrange a correct replacement or refund
Change of Mind or Wrong Size
We cannot offer refunds for buyer's remorse or for ordering the wrong size.
- Made-to-order items cannot be resold
- Please check the size guide on each product page
- Size exchanges are possible at your own cost
How Claims and Refunds Work
Size Exchanges
Ordered the wrong size? We can help arrange a new one.
- Contact us and we will guide you
- A replacement requires a new order at your own cost
- Check the size guide first to avoid this
Lost in Transit
If your package is lost on the way, let us know and we will file a claim.
- Contact us within 30 days of the estimated delivery date
- We work with the carrier to resolve it
- Eligible orders are resent or refunded
Order Cancellations
Need to change or cancel? Reach out as soon as possible.
- Production begins soon after you order
- Changes are only possible before printing starts
- Contact us right away with your order number
Refund Processing
Once a refund is approved, here is what to expect.
- Issued to your original payment method
- Allow a few business days to appear
- We email you once it is processed
Policy Alignment: This policy follows the return guidelines of our print-on-demand partner, Printful. Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt. Made-to-order products are not eligible for buyer's remorse refunds.
